The relationship between a contractor and their client is vital to their continued business. This is the reason why clients are more likely to pay a premium to work with contractors they trust and feel comfortable with.
The key to a strong partnership is constant communication and being true to yourself. Customers need to believe that contractors truly care in their projects, have the ability and have their best interests in mind. It is essential to establish a clear and concise communication from the beginning, and to have a designated point for contact. It’s also a good idea to encourage regular meetings whether it’s at the end of each day or every two days. This will allow you to clarify any misunderstandings and make sure that the client is content with the work that’s taking place.
One of the biggest problems that can sour a client-contractor relationship is over-promising. trying to impress a new client by agreeing to unrealistic demands could result in the project being delayed or completed in a worse quality than what was initially agreed upon. Set realistic expectations and discuss what you are able to do with the client. Then go above and beyond.
Another issue that can sour the relationship between a client and a contractor becomes complacent, relying on a few clients for a steady supply of work. This is a risk as it may result in the contractor doing not take the time to search for other opportunities or secure corporate data is not open to the possibility of working with other clients.